Cancellation Policy

To our Valued Guests

Your appointments are very important to us. The time allocated for an appointment is reserved especially for you. We realize that sometimes you need to adjust your schedule, therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for any cancellations. All our policies are designed to benefit our guests and ensure we are in the position to provide best quality service in a timely manner to all of our guests.

Cancellation Policy

We kindly ask that you call us at least 24 hours in advance if you need to cancel or re-schedule your appointment. Any appointments cancelled with less than 24 hours  will result in a $20 Cancellation fee. Any appointments booked with Groupon will become void if cancelled in less that 24 hours. Failure to show up for your appointment will result in a 50% charge of the reserved service amount (“No Show” fee). A Cancellation/No Show Fee must be payed at the booking of the next appointment .

 

Confirmation Emails

As a courtesy, we will send out an email or SMS text to confirm your appointment 72 hours prior to your appointment date. We kindly ask that you click on the link provided in confirmation SMS text or email to provide us with a final confirmation for your appointment. Please ensure that we have your email address or cell phone number on file in order for us to be able to send you the confirmation email or SMS text.  Keep in mind that it remains your responsibility to remember your appointment dates and times to avoid missing and appointment or arriving late. Please, let us know if you have any questions or concerns.

cancellation policy

Cancellation Policy